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Anil Thapa
Tradeoffs

A result from the exercise · Fictional scenario

A staffing view and evidence on the AI assistant

Four demands, capacity for two. One of six possible pairs: what it buys, what it assumes, what it leaves exposed, and what would change it.

A fictional quarter in a central data team at a mid-size company. Four requests arrived, each sized to fill one of the team's two delivery slots, so two are done and two wait on their interim paths. Three facts are not yet known: when annual planning starts, whether the staffing view would read from the pipeline that has run late, and whether the executive team will decide on the assistant with or without evidence. Each pair leans on some of them, and its review says which.

  1. DeferredOne margin for planningThe CFO: Finance and Sales each report gross margin, and the two disagree by enough to change a conversation. Annual planning will set targets and spending for a year on one of them. The CFO wants the margin planning uses agreed, with an accountable owner and a stated bridge to the other view.Today An analyst reconciles the two by hand each month, about two days of work, and each report carries a footnote explaining the other.
  2. DeferredFreshness alertsThe managers who run the morning meeting: Three times this quarter the morning report was stale, and the first person to notice was in the meeting that used it. They want to be told when a pipeline is late, before the report is opened, and told what to use instead.Today An analyst checks the load timestamps before eight. It works on the mornings the analyst remembers and is in, and when it fails the meeting finds out for itself.
  3. ChosenA staffing viewThe head of operations: Next week's roster is set every Monday from a spreadsheet an analyst pulls that morning, and it is committed for the week: too many people on shift costs money, too few costs service. They want a view that puts the demand forecast against capacity while the decision is still open.Today The Monday extract. When the analyst is out, the roster is set on the previous week's numbers, and it is set either way.
  4. ChosenEvidence on the AI assistantThe executive team: They have seen a demo of an assistant that answers questions from the warehouse and want to know whether to roll it out. Someone has to run the evaluation: the question set, the data the assistant may see, who in the business reviews its answers, and what evidence would justify proceeding, narrowing or stopping.Today Nothing is launched. The question comes up every month, and a vendor demo is the only evidence anyone has.

Two new ways to put a number in front of a decision, on a platform that cannot yet say whether the number is current or which margin it means.

What this choice buys

The roster is set every Monday with the forecast beside capacity, and the view shows when its numbers were loaded. The executive team gets an evidenced recommendation on the assistant, with the disputed margin recorded as a finding rather than discovered in use, and rollout left as the sponsor's separate decision.

When it holds

It holds when the staffing view reads from a source that lands before Monday and not from the pipeline that has run late, and when the evaluation can reach a useful finding without the margin definition. Both assumptions are about sources, and both can be checked before the quarter is committed.

What you accept

One margin for planning, deferred
Finance keeps the monthly reconciliation and the footnotes, and if planning starts this quarter it runs on two numbers within a limit the CFO has written down. The staffing view never touches margin. The evaluation does, and its finding is that the assistant cannot answer margin questions until the business agrees on one, which narrows what the executive team imagined.
Freshness alerts, deferred
The morning check stays manual, with an owner, a backup and a review of missed mornings after a month, and the check now covers the staffing source. The view shows its load time; what nobody can do is tell the meeting before it opens that the time is wrong.
The chosen work, once delivered
A view takes a quarter of Mondays beside the spreadsheet before the spreadsheet goes, and an evaluation set is rerun after every change by someone who knows the domain.

What changes the choice

Replace the staffing view with the freshness alerts if its source turns out to be the pipeline that has run late. Replace the evaluation with the margin work if planning starts this quarter and the sponsor agrees to hold the rollout decision. Either check fits in the first two weeks.

Make your own choice

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